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GCC Ministry
Digital Transformation for a GCC Ministry.
STREAMS
Strategy & Transformation
Prototype & Validate
CAPABILITIES
Shopify
A large GCC ministry sought to revolutionize its employee experience by digitizing services across five General Directorates, including Human Resources, IT, and Facilities Management.
Facing a landscape characterized by manual processes, unintegrated systems, and disparatetouchpoints, the ministry requested Granite’s expertise to evaluate their digital maturity and identify a prioritized path forward. The objective was to eliminate friction and ensure greater alignment between workplace functions and employee needs through a modern, user-centric digital interface.
485
Services baselined across 5 departments to identify and categorize digitization opportunities.
Services baselined across 5 departments to identify and categorize digitization opportunities.
64
Conversion rate improved by 18% through a unified cross-market UX and clearer store structure.
Conversion rate improved by 18% through a unified cross-market UX and clearer store structure.
+28
Time required to launch new regional storefronts reduced by 50% due to a scalable, centralized architecture.
Time required to launch new regional storefronts reduced by 50% due to a scalable, centralized architecture.
The Result_
The result is the Digital Transformation Service Roadmap - a comprehensive, phasedimplementation plan. By analyzing 485 individual services, we identified 64 high-priority groupsfor immediate digitization.
The roadmap introduces a "super app" concept, consolidating services into a single point of
The roadmap introduces a "super app" concept, consolidating services into a single point of
The result is the Digital Transformation Service Roadmap - a comprehensive, phased implementation plan. By analyzing 485 individual services, we identified 64 high-priority groups for immediate digitization.
The roadmap introduces a "super app" concept, consolidating services into a single point of entry backed by a distributed
entry backed by a distributed technical architecture and an API-first approach. This strategic framework optimizes rollout timelines while ensuring long-term scalability, providing a best-in-class experience that positions the ministry at the forefront of governmental digital innovation.
technical architecture and an API-first approach. This strategic framework optimizes rollout timelines while ensuring long-term scalability, providing a best-in-class experience that positions the ministry at the forefront of governmental digital innovation.
