Etihad Credit
Bureau
Making credit health easier to understand and act on
STREAMS
Engage & Grow
CAPABILITIES
Experience & Engagement
Growth & Performance
Etihad Credit Bureau was preparing to launch its enhanced mobile app and needed to make credit health easier to understand, strengthen consumer trust, and encourage adoption. The opportunity was to turn a complex financial topic into a clear, engaging experience that could support financial literacy while creating new revenue opportunities.
+30%
Increase in repeat app usage
Increased app adoption and customer engagement
Higher engagement with credit correction tools
Improved consumer trust and financial literacy
Our Solution

Developed the "Clarity. Confidence. Continuity." platform, combining CX strategy, CRM journeys, AI-powered personalisation, educational content, and a task-first app experience to simplify financial wellbeing and encourage ongoing engagement.